Burning Bright

Is It Love? â€Å"Burning Bright† is a story about an older woman marrying a man young enough to be her son. Marcie is almost sixty. When her husband Arthur died and the local help fell away, she endured incredible loneliness at the end of a five-mile dirt track until the church recommended a handyman, Carl, who could help out on the farm. This silent man from nowhere marries Marcie, but remains mysterious. In the twenty-first century, seeing an older women and a young man is common. For most people though, the question is if the couple is truly in love.Many older women and men have large sums of money which could be given to their younger spouse if they die. In Rosh Rash's â€Å"Burning Bright,† Marcie is much older than Carl, and there is a huge disconnect in their relationship because of age. The first question that has to be answered is if Marcie's marriage with Carl is a believable love story. I think that it is not really a true love story. There is a part in the story where Carl and Marcie are talking about why he has not been married, and Carl tells Marcie that she is not too old for him(Rash 7).Farther on in the story, when Marcie and Carl got together, they did not have the typical fairytale love story meeting. Carl met Marcie because of the preacher giving him some much needed work. He got laid off from his carpentry Job. Marcie dated Carl Just because she became lonely. Later, they are at dinner, and Marcie thought that their conversation would get more comfortable. When she tries to talk to him about the fire, Carl is very short with her on words and tries to make the conversation short. He did not like to be around her, so he would sit outside and attend to himself.When they go to bed, they show love to each other, but it is the same thing every day. It is basically a routine for them. One of the examples that they use for their routine would be when Marcie says, â€Å"But at night as she readied herself for bed, he'd always come in . Theyd lie down together and he'd turn to kiss her good night, always on the mouth. Three, four nights a week that kiss would linger and then quilts and sheets would be pulled back (Rash). † I found this particularly interesting at the end of the story when Marcie chooses to pray for rain. She is praying for Carl to stop burning items.She also praying for her quality of life back, something Carl could give her. Marcie mentions she thought the longer they were together, the more he would talk, but it is not so. I think that their marriage will probably not last as long as they want it too, but as long as their both trying to work things out together, as of getting Carl to talk they relationship should be great. Now days, couples Just like Marcie and Carl. Some relationships are different than Marcie and Carl's relationship. What are some thoughts about the relationships in the world today that's Just like Marcie and Carl?

Nature and Nurture in Psychology - 2076 Words

Name : Mavin Ochola Waganda Topic : Nature and nurture of Psychology Table of Contents Introduction 3 Nature and Nurture 3 The three distinctive schools of thoughts 3 Nature and our Biology 4 Nurture and our Behavior 4 Black and Whites in 17th centaury 5 Intelligence 5 Hostility 6 Nurture and the Inborn 6 Children perspective 7 Conclusion 9 Bibliography 10 Introduction Nature and nurture issue has its root far back in the seventeenth century when psychologist wanted to know more about psychology. Before we even start discussing this big issue that has brought a lot of argument amongst scholars, it is important first of all to understand psychology itself and how it is related to nature and nurture. According to (G.Myers, 2001), he†¦show more content†¦In his journal, (McClearn, 1993) states a research done by the Mogul emperor Akbar who reared children in isolation to discover whether their natural religion would be Hinduism, the Christian faith, or some other creed. This experiment was a failure: It only produced deaf mutes. The implied assumption in these so-called experiments is that environment contributes more than inheritance to human talents: Experiences has the power to hide the inborn nature of an individual. Through this research, we are able to understand that even though we appreciate nature, more of nurture influences our pers onality and the way we behave. To understand nurture, our psychology lecture (A.Nzangi) pointed out in one of her lecture that both gene and environment affect our behavior and hence they can’t work on their own but need each other. Nurture is the environment aspect that builds up our behavior. Example of what the environment influences to make up our behavior are; our character (morals and values), career choice, the language we speak, and our perception about life (religion, social, and political aspect in life). Black and Whites in 17th century Intelligence According to (Lawson, Goldstein, Musty, 1975), they explained a research done by Shuey (1966) that tried to prove that the whites were more intelligent than the blacks and other non-whites. It also tried to explain why blacks are more aggressive than the whites. On the intelligence facet, the researchShow MoreRelatedPsychology : Nature Vs Nurture869 Words   |  4 Pages Let’s Talk About Psychology For many years, psychologists have been interested in studying human behavior and how our brains function. Psychological research has been mainly geared towards discovering parts of the brain, and the environment that influences our behavior as individuals. In other words, research aims to provide reasons why people behave the way they do, and what makes individuals different from each other. Much to the joy of experts in the field, major strides have been made in notRead MorePsychology, Nature Vs. Nurture971 Words   |  4 Pagesthink why we are that way? The answer is found in the classic debate in Psychology, Nature vs. Nurture. Aggression is caused by learned behavior, not through genetics. There are two sides of this debate, Nature and Nurture. Nature refers to something that you’re born with and are not able to change. People that follow this are called Nativists. They believe that the traits that you have are passed down through genetics. Nurture means that your personality traits are based on your environment. ForRead MorePsychology : The Nurture Theory And The Nature Theory1498 Words   |  6 PagesIn developmental psychology, attachment describes an affectional bond between an infant and its caregiver. An infant who is attached to its caregiver will want to maintain proximity to him/her, will experience distress upon separation and will use the caregiver as a secure base. This paper will discuss two theories in developmental psychology: The nurture theory and the nature theory. The nurture theory, known as the behaviourism theory, tells us that babies learn all of their behaviours and thatRead MoreThe Meaning of Nature and Nurture in Psychology Essay1192 Words   |  5 PagesThe Meaning of Nature and Nurture in Psychology The nature nurture dichotomy is a theme always present in many areas of psychology. But is it right to talk about it as a dichotomy? , Certainly not. To say so would be like stating that they never act together, that they are contradictory and exclusive oneRead MoreNature Vs. Nurture : Psychology And Biology1449 Words   |  6 Pages Nature vs. Nurture is one of the most prevalent theories in psychology and biology; scientists previously believed that personality traits were derived from either genetics or environmental elements, but more recently have concluded that both factors play a role in the expression of genes. However, the influences of genetics and environmental factors on sexual orientation is still a controversial topic which is currently being discussed in both psychological and biological debates. While many researchersRead MoreNature Vs. Nurture : A Debate Within Psychology1344 Words   |  6 Pages1 Kaeezs Mark Lee F. Tonda PSY 100 Nature Vs. Nurture There s a debate within psychology about whether certain aspects of behavior are genetic or learned characteristics. Certain physical characteristics are genetic, like color of eyes, hair type, and skin color. Other things like driving, talking, or tying your shoes are learned. People wonder if personality and mental abilities are genetic or learned. There are good arguments for both the nurture, and nature side of these three issues: intelligenceRead MoreIn Psychology, Nature Versus Nurture Is One Of The Oldest1229 Words   |  5 PagesIn psychology, nature versus nurture is one of the oldest arguments in human development. In F. Scott Fitzgerald s novel, The Great Gatsby, the author portrayed how money was the difference between a poor man, George Wilson, and a wealthy man, Tom Buchanan. The novel explored the differences in wealth nurtured tendencies versus nature predominant actions, displayed in how the men showed their disrespect toward women, violent dispositions, and attitudes toward infidelities, which occurred withinRead MoreNature Vs. Nurture And How Studying Psychology Can Improve Critical Thinking818 Words   |  4 Pagesmission of history. The study of psychologies past endeavors to help future generations of psychology-minded individuals how the past discoveries that were implemented, and altered within the field. As with any history, knowing the successes, and possible mistakes in the within the field development can only assist future experiences. In examining the history of the psychology, upcoming psychology students are able to talk over the age-old debate of nature versus nurture. The beliefs of Darwinism stillRead MorePsychology And Science Of A Heterosexual And Homosexual Man Through The Course Of Nature Vs. Nurture1168 Words   |  5 Pagesand science background comparing the neurological anatomy and science of a heterosexual and homosexual man through the studies; Simon LeVay, Roselli, Hamers, Sanders, Han sen. The perception of whether homosexuality conforms to the course of nature vs. nurture can influence the amount of scrutiny judged upon affected individuals. So, the purpose of this extended essay is to answer the research question of to what extent is there a biological basis with neurological structurally, genetically, hormonallyRead MoreCritically Compare How the Nature-Nurture Debate Has Been Addressed by Three Different Researchers or Schools or Thought in Psychology and/or Philosophy. at Least One of the Researchers/Schools Must Have Been Active Before the 20th Century.2285 Words   |  10 Pagescompare how the nature-nurture debate has been addressed by three different researchers or schools or thought in Psychology and/or Philosophy. At least one of the researchers/schools must have been active before the 20th century. Theories whose fundamental understanding of human behaviour focuses on characteristics in which, we are born with like our genetic make-up, stable personality traits, and physical predispositions are Naturists. In contrast theorists who are on the nurture side of this debate

Rationale for Work Placement Free Essay Example, 1250 words

Some of the activities that the strength program should contain are: warm-up, stretching/flexing, leg; extension, press, curls, standing calf raises, groin poppers, hip poppers, back extension, sit ups/crunches, torso rotation, curls; arm, wrist, lat pull down, shoulder press, rowing, bench press, neck-stension, cool-down/light stretching and flexing. All muscles of the body as well as the mind should be worked out in a systematic plan to achieve strength and endurance (Peters and Wiksten, 2000, p63). Speed and Agility Speed is of essence in any game and football is particularly dependent on the player’s ability to utilize body and mind swiftness. There are several ways to attain top speed in footballers, but the basic skills target stride frequency as well as stride length. Stride frequency and length are the main determinants of physical speed of a player. But the most important aspect of speed in football is the speed of the brain; coordination. Control must be maintained throughout the swift movements in football, in order to make meaningful movements. Fast movements must be hinged on the ability to change direction for ball control. Form running skills entail other fitness training such as strength and aerobics. We will write a custom essay sample on Rationale for Work Placement or any topic specifically for you Only $17.96 $11.86/pageorder now Important drills in training for speed include arm swings, high knees marches, skips and lifts, quick skips, quick flexes, jogs, strides and sprinting (Peters and Wiksten, 2000, p75). Agility training aims at improving the ability of the player to occasion body position changes without impact. The player’s body obeys physical rules of nature by resisting change in position during motion. To achieve desired changes in position of the player’s body, coordination of the body movements must bring into play such features as balance, strength and endurance. Stamina building is the ultimate destination in with a well coordinated agility improvement. The rapid movements in football require a high level of agility skills which enable the player to fight for the ball, pass the ball, defend and shoot as and when the rare chances come. Aerobic and Anaerobic Training Aerobic training involves the improvement of flexibility, strength and cardiovascular system integrity for sporting needs. Stretching exercises for certain duration of time enable flow of blood into the various body parts, ensuring supply of air and nutrients through blood. Circulation is very important in the general health status of the players. Music accompaniment enhances concentration and morale in the players, since the work outs take a considerable amount of time.

Post Traumatic Stress Disorder ( Ptsd ) Essay - 1747 Words

Introduction: Posttraumatic stress disorder is no longer just associated with veterans of war, but it has seen an increase in cases where women have been raped or sexually abused, or in children who have witnessed or been the victims of violence. The mental health care provider may use animal therapy as a supplement to medications and therapy, or may use it on its own. Post-traumatic stress disorder (PTSD) is a mental health condition that is triggered by a traumatic event. The person suffering from PTSD may have experienced this firsthand or have witnessed it. Symptoms include reliving the event, avoiding situations that remind you of the event, negative changes in beliefs and feelings, and hyperarousal. Reliving the event includes having bad memories, nightmares, and flashbacks. The trauma the person with PTSD experienced might cause them change the way they view themselves and others. Hyperarousal is the tendency to be on the lookout for danger or the constant feeling of jitters. Animal therapy involves the use of an animal to promote the maintenance or improvement of human emotional, physical, or cognitive function. Animal therapy may be used in a group or individual setting. While dogs and horses are used most often, many other animals can be used. Quality of life is defined by the CDC as â€Å"an individual’s or group’s perceived physical and mental health over time.† Quality of life includes subjective evaluations of both positive and negativeShow MoreRelatedPost Traumatic Stress Disorder ( Ptsd )990 Words   |  4 PagesPost-Traumatic Stress Disorder Post-traumatic stress disorder is a common anxiety disorder characterized by chronic physical arousal, recurrent unwanted thoughts and images of the traumatic event, and avoidance of things that can call the traumatic event into mind (Schacter, Gilbert, Wegner, Nock, 2014). About 7 percent of Americans suffer from PTSD. Family members of victims can also develop PTSD and it can occur in people of any age. The diagnosis for PTSD requires one or more symptoms to beRead MorePost Traumatic Stress Disorder ( Ptsd )1471 Words   |  6 PagesRunning head: POST-TRAUMATIC STRESS DISORDER 1 Post-Traumatic Stress Disorder Student’s Name Course Title School Name April 12, 2017  Post-Traumatic Stress Disorder Post-traumatic stress disorder is a mental disorder that many people are facing every day, and it appears to become more prevalent. This disorder is mainly caused by going through or experiencing a traumatic event, and its risk of may be increased by issuesRead MorePost Traumatic Stress Disorder ( Ptsd ) Essay1401 Words   |  6 PagesAccording to the Mayo-Clinic Post Traumatic Stress Disorder, commonly known as PTSD is defined as â€Å"Post-traumatic stress disorder (PTSD) is a mental health condition that s triggered by a terrifying event — either experiencing it or witnessing it. Symptoms may include flashbacks, nightmares and severe anxiety, as well as uncontrollable thoughts about the event† (Mayo Clinic Staff, 2014). Post Traumatic Stress disorder can prevent one from living a normal, healthy life. In 2014, Chris Kyle playedRead MorePost Traumatic Stress Disorder ( Ptsd )1198 Words   |  5 Pages Post-traumatic stress disorder(PTSD) is a mental illness that is triggered by witnessing or experiencing a traumatic event. â€Å"PTSD was first brought to public attention in relation to war veterans, but it can result from a variety of traumatic incidents, such as mugging, rape, torture, being kidnapped or held captive, child abuse, car accidents, train wrecks, plane crashes, bombings, or natural disasters such as floods or earthquakes(NIMH,2015).† PTSD is recognized as a psychobiological mentalRead MorePost Traumatic Stress Disorder ( Ptsd )1423 Words   |  6 Pages Mental diseases and disorders have been around since humans have been inhabiting earth. The field of science tasked with diagnosing and treating these disorders is something that is always evolving. One of the most prevalent disorders in our society but has only recently been acknowledged is Post Traumatic Stress Disorder (PTSD). Proper and professional diagnosis and definitions of PTSD was first introduced by the American Psychiatric Association(APA) in the third edition of the Diagnostic andRead MorePost Traumatic Stress Disorder ( Ptsd ) Essay1162 Words   |  5 PagesSocial Identity, Groups, and PTSD In 1980, Post Traumatic Stress Disorder (PTSD,) was officially categorized as a mental disorder even though after three decades it is still seen as controversial. The controversy is mainly founded around the relationship between post-traumatic stress (PTS) and politics. The author believes that a group level analysis will assist in understanding the contradictory positions in the debate of whether or not PTSD is a true disorder. The literature regarding this topicRead MorePost Traumatic Stress Disorder ( Ptsd ) Essay1550 Words   |  7 PagesPost Traumatic Stress Disorder â€Å"PTSD is a disorder that develops in certain people who have experienced a shocking, traumatic, or dangerous event† (National Institute of Mental Health). Post Traumatic Stress Disorder (PTSD) has always existed, PTSD was once considered a psychological condition of combat veterans who were â€Å"shocked† by and unable to face their experiences on the battlefield. Much of the general public and many mental health professionals doubted whether PTSD was a true disorder (NIMH)Read MorePost Traumatic Stress Disorder ( Ptsd )944 Words   |  4 Pageswith Post-traumatic stress disorder (PTSD Stats). Post-Traumatic Stress Disorder is a mental disorder common found in veterans who came back from war. We can express our appreciation to our veterans by creating more support programs, help them go back to what they enjoy the most, and let them know we view them as a human not a disgrace. According to the National Care of PTSD, a government created program, published an article and provides the basic definition and common symptoms of PTSD. Post-traumaticRead MorePost Traumatic Stress Disorder ( Ptsd ) Essay1453 Words   |  6 Pages84.8% of those diagnosed Post-Traumatic Stress Disorder still show moderate impairment of symptoms, even 30 plus years after the war (Glover 2014). As of today, the Unites States has 2.8 million veterans who served in the Afghanistan and Iraq wars, of those it is estimated that 11 to 20% currently suffer from Post-Traumatic Stress Disorder. As of 2013, a total of 12,632 veterans of the Afghanistan and Iraq wars are currently diagnosed with Post-Traumatic Stress Disorder (Glover 2014). Of course itRead MorePost Traumatic Stress Disorder ( Ptsd )1780 Words   |  8 Pagesmental illnesses. One such illness is post-traumatic stress disorder (PTSD). Post-traumatic stress disorder is a mental illness that affects a person’s sympathetic nervous system response. A more common name for this response is the fight or flight response. In a person not affected by post-traumatic stress disorder this response activates only in times of great stress or life threatening situations. â€Å"If the fight or flight is successful, the traumatic stress will usually be released or dissipated

Logistics and operations mgt Free Essays

1. INTRODUCTION This report has been divided into two sections. The first section consists of defining TQM in the context of product and service and applying TQM methodology to the development of product. We will write a custom essay sample on Logistics and operations mgt or any similar topic only for you Order Now The second section would consider five objectives of operations management against a budget airline (i.e. Ryanair). 2. Total Quality Management It is not easy to define Total Quality Management (TQM) precisely because it is a philosophy of total organisational involvement in terms of improving quality of products/services (Pegels, 1995; Allen, 2004). Juran (1981) and Agus (2002) describe service-based TQM as a wide range of efforts aim at achieving overall service performance in areas of cost effectiveness, employee engagement, and customer satisfaction. In the manufacturing industry, TQM primarily deals with the quality of the product development from start to finish. The quality of the product is ensured at each step of the product development in terms of materials, costs, workmanship, processes, and pricing (Tennant, 2001). Nakajima (1988) defined TQM in product manufacturing context as â€Å"the plant of improvement methodology which enables continuous and rapid improvement of manufacturing processes through the use of employee involvement, employee empowerment and closed loop measurement of results† (cited in Seth and Tripathi, 2006, p. 812). From the above discussion, it can be concluded that TQM deals with the overall performance of the business, which is based on customer satisfaction, employee engagement, product quality, and management performance. It is also ensured that the entire activities are interlinked with each other so that the TQM framework should be applicable to all areas of concern as shown in figure 1 in appendix II. 2.1 Product Design and Development DMADV framework as six sigma strategy can be used to apply TQM methodology for the development of the product (Poornima and Charantimath, 2011). DMACV stands for Define, Measure, Analyse, Design, and Verify. Define: Juran and Gryna (1993) and Dale (1999) suggest that concurrent engineering technique can be applied during define phase where key staffs from different departments and internal and external customers meet with engineers and work closely with each other in defining the product parameters in order to avoid problems during subsequent production or assembly processes. Define phase is crucial in terms of product development so implementing Belbin teamwork theory can be a useful strategy to behave, contribute, and interrelate with others in a particular way (Belbin, 1993). Measure: In order to measure the reliability of the product, reliability engineering helps the organisation to discover the reasons of failure and also to set overall reliability goals to prevent the product against failures by identifying critical areas of product success (Bergman and Klefsjo, 1994). In this phase, the key practices include the use of modular designs by breaking the whole work into smaller parts in producing the particular product (Juran and Gryna, 1993). Work Breakdown Structure is the common technique that can be utilised in this phase of product development (Feigenbaum, 1991). Analyse: Value engineering helps the organisation to analyse the impact of internal and external factors that cause to increase the cost of the products. After the critical analysis, the management attempts to reduce or completely eliminate the impact of gratuitous costs that do not contribute to the worth or the performance of the product (Dale, 1999). Design: Today, experimental design is known as one of the best techniques in new product development. According to Blake et al (1994, p.99), â€Å"experimental design is a strategic weapon to battle competitors worldwide by developing robust products, reducing time to market, improving quality and reliability, and reducing life-cycle cost† because the analytical examination of the information found by experimental design can result in the identification of numerous parameters related to the new product (Dale, 1999). Moreover, Computer-Aided Design is a popular tool that helps the firms to design a new product using computer. The CAD system also provides the facility to customize products quickly and inexpensively (Juran and Gryna, 1993). Verify: The quality function deployment technique is used to determine whether the product meets the expectations of the customers. For this purpose, matrix charts are used to determine and prioritize customer needs and expectations (Juran and Gryna, 1993). The summary of DMADV framework for developing product with the application of TQM methodology is displayed in Table 1 (see appendix I). 3. Operations Management – Competitive Factors According to Slack et al (2001), competitive advantage can be obtained by establishing a set of performance objectives that are based on product/service’s quality, speed, dependability, flexibility and cost. These key objectives can affect the internal productivity of the firm as well as help the organisation to gain competitive advantage in the external environment. In this section of the paper, the attempt will be made to consider these five objectives against a budget airline and for this purpose a case study of Ryanair is undertaken. Quality: Juran (1981) defined the quality as â€Å"fitness for use†. In general sense, the quality is the ability of the firm to generate error-free product/service according to the prescribed specifications. In case of budget airlines, this includes well-organized booking, efficient luggage handling, maintenance, punctuality, reliability, and communication with customers. Ryanair is UK’s famous budget airline but due to the gap between quality specifications and quality delivery, its popularity is going down day-by-day. This can be judged through the recent customer reviews on SkyTrax website (SkyTrax, 2012). Speed: According to Slack et al (2001), speed refers the ability to accomplish the task quickly in responding customer demands. From budget airline perspective, speed is concerned with reducing time of reservation and luggage handling. Also, turnaround time of aircraft and its maintenance considered as two most important speed factors in airline industry. Ryanair is currently looking to improve it services in terms of speed by taking advantage from the advanced technology like internet. In order make reservation system speedy, Ryanair converted its host reservations system to a new system so-called ‘Flight Speed’ (Ryanair strategy, n.d.). Dependability/reliability: In most cases, dependability refers to the ability to deliver products/service on time according to the promises made to the customers. In the airline industry, this refers to on-time flights without major delays with the reliability of luggage service. According to the statistics of 2011, Ryanair is the leading budget airline in UK in terms of reliability of being on schedule and less than one missed bags per 1000 passengers (Ryanair Annual report, 2011). Flexibility: Slack et al (2007) states that flexibility means additional options to customers in terms of volume, delivery, and range of products and services. In a budget airline, customers usually get basic products and services in return of ordinary fare but they can get a variety of additional products and services by paying extra money. In case of Ryanair, flexibility refers to the diversification of additional services as well as the capacity to consider substitutes for numerous service industries such as maintenance agreements and outsourced functions (Ryanair annual report, 2011). Cost: According to Shingo (1988), the traditional cost model consists of maximising the profit by reducing cost of the operations. Nowadays, the most crucial factor for a budget airline is to run their operations against increasing fuel prices. Unlike other low cost airlines, Ryanair is committed to absorb the fluctuations of fuel prices without imposing them on customers. This policy resulted in first annual loss for Ryanair in 2009 when the fuel prices were very high (BBC news, 2009). Figure 2 in appendix II is showing how these operational objectives affect the internal and external operations of the budget airline in terms of obtaining competitive advantage. Similarly, table 2 in appendix I is demonstrating how budget airlines can achieve operations excellence in improving competitiveness by applying different techniques. 3.1 Four V’s of Operations Management Slack et al (2007) introduced 4v’s operational model to describe and organise the management operations. The four V’s are volume, variety, variation, and visibility. According to them, it is important to understand how different operations are positioned on the 4V model. Figure 3 in appendix II is representing 4V model against operational objectives of a budget airline. REFERENCES Agus, A., (2002). TQM as a focus for improving overall service performance and customer satisfaction: an empirical study on a public service sector in Malaysia. Total Quality Management, 15 (56), pp. 615 – 628 Allen, J. E., (2004). Assisted Living Administration: The Knowledge Base, 2nd edition, Springer Publishing Company Anthony, J. and Preece, D., (2001). Understanding, managing, and implementing quality: frameworks, techniques, and cases, Routledge BBC News, (2009). Ryanair reports first annual loss, [online]. Available from: http://news.bbc.co.uk/2/hi/business/8078349.stm [Accessed: 08 May 2012] Belbin, R. M., (1993). Team roles at work, Butterworth-Heinemann Bergman, B. and Klefsjo, B., (1994). Quality: from customer needs to customer satisfaction, Studentlitteratur Blake, S., Launsby, R.G., and Weese, D.L., (1994). Experimental design meets the realities of the 1990s, Quality Progress, pp. 99-101 Dale, B. G., (1994). Managing quality. 2nd edition, Prentice Hall Dale, B. G., (1999). Managing quality. 3rd edition, Oxford: Blackwell-Business Feigenbaum, A., (1991). Total quality control. 3rd edition, New York: McGraw-Hill Juran, J. M., (1981). Juran on quality improvement: workbook, Juran Institute Juran, J. M. and Gryna, F. M., (1993). Quality Planning and Analysis. 3rd Edition, New York: McGraw-Hill Nakajima, S., (1988). Total Productive Maintenance. Cambridge: Productivity Press Pegels, C. C., (1995). Total quality management: a survey of its important aspects. New York: Boyd and Fraser Poornima, C. M. and Charantimath, P. M., (2011). Total Quality Management, Pearson Education India Ryanair strategy, (n.d.). Strategy, [online]. Available from: http://www.ryanair.com/doc/investor/Strategy.pdf [Accessed: 07 May 2012] Ryanair annual report, (2011). The World’s favourite airline, [online]. Available from: http://www.ryanair.com/doc/investor/2011/Annual_Report_2011_Final.pdf [Accessed: 07 May 2012] Seth, D. and Tripathi, D., (2006). A critical study of TQM and TPM approaches on business performance on Indian manufacturing industry, Total Quality Management, 17(7), pp. 811 – 824 SkyTrax, (2012). Ryanair passenger reviews and Ryanair customer trip reports, [online]. Available from: http://www.airlinequality.com/Forum/ryan.htm [Accessed: 07 May 2012] Slack, N., Chambers, S. and Johnson, R., (2001). Operations management. 3rd edition, FT/Prentice Hall Slack, N., Chambers, S. and Johnson, R., (2007). Operations management. 5th edition, Pearson Education Ltd Shingo, S., (1988). Non-Stock Production: The Shingo System for Continuous Improvement, Productivity Press Stevenson, W. J., (2002). Operations management, 7th edition, McGraw-Hill Irwin Tennant, G., (2001). Six sigma: SPC and TQM in manufacturing and services. Gower Publishing Ltd How to cite Logistics and operations mgt, Essay examples